With the Return Merchandise Authorization module, returns and replacements can be handled with ease. You can handle every return with one flexible solution.

The RMA module offers a competitive edge for brokers, distributors and manufacturers, these features create a completely integrated return management solution that saves time, boosts customer satisfaction and gives you a real competitive advantage.

• Allows sales personnel to issue RMA numbers on individual line items.
• Line items from multiple sales orders can be combined on a singe RMA.
• RMAs can be issued for either customer return or credit only.
• Received products can be evaluated against RMA.
• View multiple item dispositions per line item:
  • Return to supplier
  • Return to Inventory: Scrap, Refused or Credit Only.
• Restocking charges applied per line item.
• Auto creation of credit memos with approvals.
• Auto creation of restocking tickets.
• Vendor RMA module
  • Allows sourcing of customer current and returned inventory.
  • Automatically ties back to original cost on Purchase Order.
  • Automatic generation of request for credit to supplier.